Examlex
Which of the following is an advantage of customer departmentalization?
Employees will make more money and have more job security.
Top managers can easily see how the production process is working.
Greater expertise can be developed when specialists of one function work together.
Top managers can determine when resources need to be changed because of increasing demand in a particular geographic area.
The business benefits from efficiencies and customers get better service.
Distributive Bargaining
A negotiation strategy where parties aim to divide a fixed amount of resources, often resulting in a win-lose scenario.
Zero-Sum Game
A situation in economic theory or game theory where one participant's gain or loss is exactly balanced by the losses or gains of the other participants.
Constant-Sum Game
A situation in game theory in which the sum of the participants' gains and losses is constant, meaning what one gains, another loses.
Resistance Point
In negotiations, the least favorable point at which one will accept a deal, beyond which the party would prefer to walk away from the negotiation.
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