Tarnopol Learning Services (TLS) Offers Tutoring to High School Students

question 111

Short Answer

Tarnopol Learning Services (TLS) offers tutoring to high school students, college students, and adults returning to school. TLS also bids on government-sponsored contracts. TLS's major product offerings include academic tutoring, standardized test preparation, and admissions consulting. Its operations spread over many geographic regions. Currently, the company is deciding whether it should change from its current approach of organizing by geographical area. A senior manager has predicted that if TLS is not profitable this year and fails to develop any new products, the company will switch to either a functional approach or a product approach.
Which of the following, if true, would strengthen the argument that TLS should change its organizational structure?
TLS values corporate social responsibility as well as profitability.
New product offerings have been neglected as divisions have focused on traditional revenue sources.
TLS division managers have focused on short-term revenue at the expense of developing profitable relationships with long-term customers.
The markets TLS serves have different requirements in different geographic areas.
The expected revenue of some of the regional divisions is higher than that of some of the other divisions.

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Definitions:

Expectancy Theory

A motivation theory suggesting that individuals are motivated to engage in behaviors based on the expected outcomes and the value they place on those outcomes.

Protestant Ethic

A concept which suggests that hard work, discipline, and frugality are a result of a person's subscription to the values espoused by the Protestant faith, commonly linked to capitalism's development.

Hard Work

The considerable effort and diligence applied to tasks or objectives, often seen as a virtue leading to success and achievement.

Prosperous Workers

Employees who are not only financially successful but also experience job satisfaction and personal fulfillment in their roles.