Which of the Following Customer Service Elements Can Be Classified

question 45

Multiple Choice

Which of the following customer service elements can be classified as an example of posttransaction elements?

• A) Salesperson politeness
• B) Customer complaint resolution
• C) Customer service policies
• D) The company's choice of organizational structure

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Definitions:

Fixed Costs

Expenses that do not change with the level of production or business activity, such as rent or salaries.

Cost-Benefit Analysis

A financial assessment comparing the costs and benefits of a project or decision to determine its worth.

Utility Analysis

A method used in human resources and organizational psychology to assess the economic value or effectiveness of interventions like training programs, by comparing costs and benefits.

Training Initiative

A strategic approach aimed at developing skills and knowledge within an organization through structured training programs.