A Good CRM Program Is Only Good If It Is

question 14

Essay

A good CRM program is only good if it is successfully implemented.Describe three important elements a firm should consider when designing and implementing a CRM program.

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Definitions:

Exemption Clauses

Provisions in a contract that aim to limit or exclude one party's liability in certain circumstances.

Exculpatory Clauses

Provisions in a contract that relieve one party from liability for wrongdoing.

Restrictions

Limitations or conditions imposed on activities, operations, or behaviors to regulate them legally or socially.

Condition Precedent

A contractual clause that requires certain conditions to be met before the contract becomes legally binding.