All of the Following Are Required Elements for the Development

question 16

Multiple Choice

All of the following are required elements for the development of an effective CRM initiative EXCEPT:​

• A)​Segmenting customers
• B)​Customer value determination
• C)​Utilization of MRP
• D)​Personalizing customer communications

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Definitions:

Obligations

Duties or responsibilities imposed by law, contract, or moral duty that require a party to act or refrain from acting in a certain way.

Commercial Unit

Under the UCC, any unit of goods that is treated by commercial usage as a single whole. It may, for example, be a single article or a set of articles such as a dozen, bale, gross, or carload.

Accepted only

A condition or specification that only the accepted or approved items, proposals, or bids are considered, excluding all others.

Anticipatory Repudiation

The declaration by a party involved in a contract that they do not intend to fulfill their future obligations as agreed, even before the time to perform has arrived.