A CRM Program Primarily Attempts to Monitor And/or Manage Three

question 11

Essay

A CRM program primarily attempts to monitor and/or manage three things: an organization's customers, sales force, and customer service level.
List two different tools or components of CRM for each of three areas:
a.Customers
b.Sales Force
c.Customer Service Level
Describe how each tool or component is utilized in the monitoring and/or managing of the customers, sales force, or customer service level.

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Definitions:

Billions

A numeral representing the number 1,000,000,000 or a vast quantity of something.

Patent

A document that grants the holder exclusive rights on an invention or process for a specified period of time, currently 20 years.

Exclusive Rights

Specific rights granted to an individual or entity, allowing them to use, produce, or sell something without interference or replication by others.

Unintentional Error

Mistakes or omissions made without the intent to deceive, often due to oversight or misunderstanding.