A CRM Program Primarily Attempts to Monitor And/or Manage Three

question 11

Essay

A CRM program primarily attempts to monitor and/or manage three things: an organization's customers, sales force, and customer service level.
List two different tools or components of CRM for each of three areas:
a.Customers
b.Sales Force
c.Customer Service Level
Describe how each tool or component is utilized in the monitoring and/or managing of the customers, sales force, or customer service level.

---

Definitions:

High Self-monitors

Individuals who are highly sensitive to social cues and adapt their behavior accordingly to fit into different situations.

Outcomes

Outcomes are the results or effects of actions, decisions, or events.

Goals

The desired outcomes, objectives, or targets that individuals, groups, or organizations aim to achieve, guiding actions and decision-making processes.

Perspective-taking Ability

The capacity to understand and consider another individual's viewpoint.