In a ______ System, the Customer Is an Active Participant

question 148

Short Answer

In a ______ system, the customer is an active participant, but in a ___________ system, the customer is not an active participant.
low-contact; high-contact
active; inactive
high-contact; low-contact
high-interaction; low-interaction
low-interaction; high-interaction

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Definitions:

Personal Dispositions

Inherent personality traits and tendencies that influence behavior and perspectives.

Role Playing

A method involving acting out or performing a particular role, either as a training exercise, in therapy, or in gaming contexts, to develop skills or understand perspectives.

Cognitive Dissonance

The psychological discomfort experienced when holding two or more conflicting cognitions (beliefs, attitudes, or values).

Peripheral Route Persuasion

A method of persuasion that relies on superficial cues or associations, rather than logical argument, to influence someone's attitude or behavior.