TABLE 7-5 The Manager of the Customer Service Division of a Major

question 98

Multiple Choice

TABLE 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-5, which of the following questions in the survey will not likely induce a measurement error?

• A) How many times have you failed to set the time on the videocassette recorder?
• B) How many times have you brought the videocassette recorder back for service?
• C) How many times have you illegally copied copyrighted sporting events?
• D) What is your exact annual income?

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Definitions:

Discouraged Workers

Individuals not actively seeking employment due to believing no jobs are available for them, not considered in the count of the unemployed.

CPI

By analyzing the weighted average prices of a diverse assortment of consumer products and services, including transportation, medical care, and food, the Consumer Price Index calculates the overall average price.

Base Year

A specific year against which economic growth is measured, serving as a comparison point for other years.

CPI

Measuring the average price for a set basket of goods and services consumed by people, from food to healthcare and transportation, the Consumer Price Index employs their weighted average prices for assessment.