TABLE 7-7 Online Customer Service Is a Key Element to Successful Online

question 111

Short Answer

TABLE 7-7
Online customer service is a key element to successful online retailing. According to a marketing survey, 37.5% of online customers take advantage of the online customer service. Random samples of 200 customers are selected.
-Referring to Table 7-7, 90% of the samples proportions symmetrically around the population proportion will have between ________ % and ________ % of the customers who take advantage of online customer service.

Appreciate the role of empathy in the cognitive-behavioral counseling process.

Grasp the significance of baseline functioning assessment in therapy.

Recognize the integration of cognitive and behavioral techniques in contemporary practice.

Understand the five service characteristics (reliability, responsiveness, assurance, empathy, tangibles) and their importance in maintaining service quality.

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Definitions:

World Price

The international market price of a good or service, determined by global supply and demand, that influences local market prices and trade policies.

Export

The process of selling goods or services produced in one country to other countries.

Absolute Advantage

A situation where a country or individual can produce more of a good or service with the same amount of resources than others.

Competitive

A market situation where multiple firms or entities vie for the same customers or market share.