A Catalog Company That Receives the Majority of Its Orders

question 29

Multiple Choice

A catalog company that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product. The length of time was found to be a random variable best approximated by an exponential distribution with a mean equal to 3 minutes. What proportion of customers having to hold more than 1.5 minutes will hang up before placing an order?

• A) 0.39347
• B) 0.13534
• C) 0.60653
• D) 0.86466

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Definitions:

Evoking Pity

Causing others to feel sorrow or compassion, often by presenting a sad or unfortunate situation.

Irrelevant Consideration

A factor or argument introduced into a discussion that has no bearing on the issue at hand.

Verbal Disputes

Arguments or disagreements that arise from differences in the definition or interpretation of words rather than substantive issues.

Meaning of Words

The significance or interpretation of words as understood in a particular language or context.