TABLE 18-1
a Local Newspaper Has 10 Delivery Boys Who

question 27

Multiple Choice

TABLE 18-1
A local newspaper has 10 delivery boys who each deliver the morning paper to 50 customers every day. The owner decides to record the number of papers delivered on time for a 10-day period and construct a p chart to see whether the percentage is too erratic.
$\begin{array}{cc}&\text { Number of Papers }\\\text { Day } & \text { Delivered on Time } \\\hline1 & 46 & \\2 & 45 & \\3 & 46 & \\4 & 45 & \\5 & 43 & \\6 & 48 & \\7 & 46 & \\8 & 49 & \\9 & 48 & \\10 & 47 &\end{array}$

-Referring to Table 18-1, what is the numerical value of the lower control limit for the p chart?

• A) 0.920
• B) 0.815
• C) 0.798
• D) 0.911

---

Definitions:

Cash Refunds

A return of money to a purchaser following the return of an item or dissatisfaction with a service provided.

You Statements

Phrases that directly address the listener or reader, potentially creating a sense of personalization or confrontation.

Passive-voice Verbs

Verbs that are used to indicate that the subject of the sentence is the recipient of the action rather than the performer.

Depersonalize

The process of removing personal items and touches from a space, making it more neutral for viewers or potential buyers.