Which of the Following Is Not One of Deming's 14

question 65

Multiple Choice

Which of the following is not one of Deming's 14 points?

• A) Award business on the basis of price tag alone.
• B) Create constancy of purpose for improvement of product or service.
• C) Break down barriers between staff areas.
• D) Drive out fear.

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Definitions:

Authority

The officially sanctioned power or right to make decisions, direct others, and enforce obedience within a specific context or organization.

Patterns of Communication

Patterns of communication are the typical pathways and methods through which information is shared among members within an organization or social group.

Shadow Organisation

Informal networks within an organization that operate alongside the formal structure, often influencing decision-making processes.

Superior-Subordinate Relationships

These are the interactions and dynamics that exist between a higher-ranking individual or manager and their lower-ranking employees or team members within an organization.