TABLE 16-3
the Following Table Contains the Number of Complaints

question 49

Multiple Choice

TABLE 16-3
The following table contains the number of complaints received in a department store for the first 6 months of last year.
$$\begin{array} { l c } \text { Month } & \text { Complaints } \\\text { January } & 36 \\\text { February } & 45 \\\text { March } & 81 \\\text { April } & 90 \\\text { May } & 108 \\\text { June } & 144\end{array}$$
-Referring to Table 16-3, if this series is smoothed using exponential smoothing with a smoothing constant of 1/3, what would be the third term?

• A) 68
• B) 81
• C) 65.33
• D) 53

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Definitions:

Autobiographical Memory

Memory of particular events from one’s own life.

Biographical Memory

A type of memory involving the recollection of personal experiences and events in one's life.

Personal Events

Specific occurrences or experiences in an individual's life that have significant personal implications, impact or meaning.

Scripts

General representations in memory of a sequence or series of events.