The Four Primary Activities of Concern in Service Response Logistics

question 27

Multiple Choice

The four primary activities of concern in service response logistics are the management of:

• A)​Distribution channels,service quality,reputation and waiting times
• B)​Service capacity,waiting times,distribution channels and service quality
• C)​Labor standards,distribution channels,waiting times and service quality
• D)​Service capacity,visual workplace,waiting times and distribution channels

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Definitions:

Compromising

A conflict resolution strategy where each party gives up something to reach a mutually acceptable solution.

Distributive Negotiation Tactic

A negotiation approach focused on dividing a fixed amount of resources, where any gain by one party is at the expense of the other, making it a competitive or win-lose situation.

Verbal Persuasion

The act of using spoken words to convince or influence someone to change their attitude or behavior.

Threats

Potential causes of harm, danger, or negative outcomes to an individual, organization, or system.