David Maister's First Rule of Service Is

question 26

Multiple Choice

David Maister's First Rule of Service is:

• A)​It always takes longer than you think to perform the service
• B)You can't please all the customers all the time
• C)​Satisfaction = perception - expectation
• D)​Under-promise and over-deliver

---

Definitions:

Perspective

A particular attitude towards or way of regarding something; a point of view.

Elementary School

An institution for early education that usually serves children from kindergarten through a grade that varies by region, often fifth or sixth grade.

Hierarchical Classification

A system of organization where entities are arranged in a graded order from broad to specific categories, often used in biology to classify organisms.

Seriation

The cognitive ability to arrange objects in order according to size, shape, or any other attribute.