TABLE 1-1 The Manager of the Customer Service Division of a Major

question 85

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, which of the following will be a good frame for drawing a sample?

• A) the list of customers who returned the registration card
• B) telephone directory
• C) voting registry
• D) a list of potential customers purchased from a database marketing company

Understand the common purposes of business presentations and strategies to achieve them.

Learn the principles for organizing content in short and long presentations.

Acknowledge techniques for initiating and concluding presentations to maximize audience retention of the message.

Understand how to effectively introduce oneself and build credibility at the beginning of a presentation.

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Definitions:

RDS

Respiratory distress syndrome, a condition often seen in premature infants causing them difficulty in breathing due to undeveloped lungs.

COPD

Chronic Obstructive Pulmonary Disease, a progressive lung disease characterized by increasing breathlessness.

Pleurisy

Also known as pleuritis; this is an inflammation of the parietal pleura of the lungs.