TABLE 1-1 The Manager of the Customer Service Division of a Major

question 47

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, the possible responses to the question "How many videocassette recorders made by other manufacturers have you used?" result in

• A) an ordinal scale variable.
• B) a ratio scale variable.
• C) a nominal scale variable.
• D) an interval scale variable.

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Definitions:

Family Assessment

A systematic process of gathering and analyzing information about a family's structure, functions, and relationships to understand their needs, strengths, and challenges.

Scapegoating

The practice of unfairly blaming one person or group for problems or negative outcomes, often to deflect responsibility or criticisms.

Double Bind Communication

A situation in communication where an individual receives two or more conflicting messages, with one negating the other, making it difficult to appropriately respond or resolve.

Substance Abuse

The harmful or hazardous use of psychoactive substances, including alcohol and illicit drugs.