TABLE 1-1 The Manager of the Customer Service Division of a Major

question 114

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, the possible responses to the question "What is your annual income rounded to the nearest thousands?" result in

• A) a nominal scale variable.
• B) an ordinal scale variable.
• C) a ratio scale variable.
• D) an interval scale variable.

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Definitions:

Decision Rule

A decision rule is a guideline or criterion that guides choices or judgments in decision-making processes.

High Confidence

A strong belief in one's abilities or likelihood of succeeding.

Framing Error

A mistake made in how problems, solutions, or decisions are presented or conceptualized, potentially leading to poor outcomes.

Resistance to Change

Opposition or pushback from individuals or groups within an organization towards initiatives, policies, or changes perceived as harmful or unnecessary.