Examlex
Which one of the following is a level of decision making within labour relations?
Nonfinancial Measures
Performance metrics that are not related to money but indicate other forms of organizational success, such as customer satisfaction or employee turnover rates.
Customer Satisfaction
The measure of how well a company's products or services meet or exceed customer expectations.
Balanced Scorecard
A strategic planning and management system used to align business activities with the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals.
Report
A detailed account or statement about a specific topic, situation, or event.
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