Which Method of Performance Measurement Builds on the Critical Incident

question 21

Multiple Choice

Which method of performance measurement builds on the critical incident approach and is intended to define performance dimensions specifically,using statements of behaviour that describe different levels of performance?

• A)Forced-distribution method
• B)Graphic rating scale
• C)Mixed-standard scale
• D)Behaviourally anchored rating scale (BARS)
• E)None of the abovE.

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Definitions:

Actual Hours

The real number of hours worked or spent on a specific task, project, or production process.

Materials Quantity Variance

The difference between the actual quantity of materials used in production and the standard quantity expected, multiplied by the standard cost per unit.

Direct Materials

Raw materials that are directly traceable to the manufacturing of a product and constitute a significant portion of the product’s cost.

Direct Labour

The wages of workers or employees who are directly involved in the production of goods or the delivery of services.