An Involuntarily Committed Client Is Verbally Abusive to the Staff

question 20

Multiple Choice

An involuntarily committed client is verbally abusive to the staff, repeatedly threatening to sue. The client records the full names and phone numbers of the staff. Which nursing action is most appropriate to decrease the possibility of a lawsuit?

• A) Verbally redirect the client, and then refuse one-on-one interaction.
• B) Involve the hospital's security division as soon as possible.
• C) Notify the client that documenting personal staff information is against hospital policy.
• D) Continue professional attempts to establish a positive working relationship with the client.

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Definitions:

Human Resources Department

An organizational unit that focuses on recruiting, managing, and directing people in an organization, including overseeing various aspects of employment, such as compliance with labor law and employment standards.

Insurance Company

A financial institution that offers various forms of insurance coverage to protect individuals and businesses against risk.

Programmed Instruction

A method of self-learning through the use of instructional materials that are segmented into small units, each of which is followed by a test.

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A hands-on method of teaching the skills, knowledge, and competencies needed for employees to perform a specific job within the workplace.