An Important Part of the Customer Service Responsibilities of a Cable

question 85

Multiple Choice

An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired.Historically,the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day.For the first five troubles reported on a given day,what is the probability that fewer than two troubles will be repaired on the same day?

• A).6328
• B).0010
• C).0156
• D).0146

Learn the procedures and justifications for resale by sellers in breached contracts.

Understand the concept of specific performance for unique items and general category goods.

Acknowledge the impact of consequential damages and liquidated damages clauses in contracts.

Distinguish between different remedies under the Convention on Contracts for the International Sale of Goods.

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Definitions:

Core Principle

A fundamental belief or guideline that serves as the foundation for a system, program, or organization's operation.

Visionary Leadership

Involves leading an organization towards a unique and inspiring vision of the future, often characterized by innovation and risk-taking.

Coercive Power

The ability of a person to influence others' behavior by punishing or threatening punishment if they do not comply with demands or expectations.

Legitimate Power

The authority or power that is recognized and accepted within an organizational or societal structure, often based on a position of leadership or role.