The Post Office Has Established a Record in a Major

question 110

Multiple Choice

The Post Office has established a record in a major midwestern city for delivering 90 percent of its local mail the next working day. If you mail eight local letters, what is the probability that all of them will be delivered the next day?

• A) 1.0
• B) .4305
• C) .8131
• D) .5695

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Definitions:

Lewin's Model

A three-stage theory of change describing how to initiate, manage, and stabilize the process: unfreezing, changing, and refreezing.

Planned Change

A deliberate effort to improve an organization’s operations or direction through specific interventions, strategies, and processes.

Unfreezing

The phase of Lewin’s planned change process during which a situation is prepared for change.

Felt Needs

Deeply experienced and acknowledged necessities or desires that individuals or groups seek to fulfill.