The Number of Items Rejected Daily by a Manufacturer Because

question 51

Essay

The number of items rejected daily by a manufacturer because of defects for the last 30 days are:
20,21,8,17,22,19,18,19,14,17,11,6,21,25,4,19,9,12,16,16,10,28,24,6,21,20,25,5,17,8
Construct a stem-and-leaf plot.

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Definitions:

Delivery Gap

A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.

Positive Word of Mouth

The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.

Empowerment Gap

The difference between what customers expect in terms of control and influence over a service, and what they perceive they actually receive.

Important Customer

A customer considered valuable to a business due to factors like frequent purchases, high order value, or strategic significance, warranting special attention or service.