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A Help Desk Can Boost Its Productivity by Using _____,Which

question 28

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A help desk can boost its productivity by using _____,which allows IT staff to take over a user's workstation and provide support and troubleshooting.


Definitions:

Succession Planning

The process of identifying, developing, and tracking key individuals for executive positions.

Realistic Job Previews

A technique used in recruitment that provides potential employees with a clear and accurate understanding of what a particular job entails before they decide to apply or accept a position.

Turnover

The rate at which employees leave a company and are replaced by new hires over a particular period.

Human Resources Information Systems

Integrated systems used to gather, store, and analyze information regarding an organization’s human resources.

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