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Suppose GM could raise it customer satisfaction to 85%, to match Toyota's. What would the customer NPV be in that case?
First Great Awakening
A series of Christian revivals that swept through the British American colonies in the mid-18th century, marked by a surge in evangelical fervor and the promotion of a personal, emotional connection with God.
Religious Crisis
A period of turmoil, conflict, or change within a religion or between different religions, often leading to reformations, schisms, or increased hostilities.
Chesapeake Tobacco Plantations
Large agricultural estates located in the Chesapeake region, primarily Virginia and Maryland, where tobacco was the main cash crop during colonial times.
Slaves
Individuals who are legally owned by others and compelled to work without compensation.
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