Write a Conclusion and Recommendation Based on the Following Findings

question 23

Essay

Write a conclusion and recommendation based on the following findings. Over 75% of customers surveyed stated that the sales representatives lacked specific knowledge about the company's products. Over 50% of the customers surveyed stated that sales representatives demonstrated inappropriate interpersonal communication skills.

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Definitions:

Personality Disorder

A type of mental disorder marked by rigid and unhealthy patterns of thinking, functioning, and behaving.

Neuroticism

A personality trait characterized by emotional instability, anxiety, moodiness, worry, and a tendency toward negative emotional states.

Extraversion

a personality trait that involves being outgoing, energetic, and sociable, and deriving energy from interactions with others.

Conscientiousness

A dimension of personality that involves being disciplined, organized, and responsible for one's actions.