Write a Conclusion and Recommendation Based on the Following Findings

question 23

Essay

Write a conclusion and recommendation based on the following findings. Over 75% of customers surveyed stated that the sales representatives lacked specific knowledge about the company's products. Over 50% of the customers surveyed stated that sales representatives demonstrated inappropriate interpersonal communication skills.

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Definitions:

Maladaptive Coping Skills

Ineffective strategies used by individuals to manage stress or emotional discomfort, often contributing to further psychological distress.

Growth And Development

The process of physical maturation and increase in size, as well as psychological and emotional development through different life stages.

Developmental Failures

Occurs when an individual does not meet expected growth or psychological milestones within a typical developmental timeline.

Generativity

In psychology, it is the concern for establishing and guiding the next generation, often associated with middle adulthood in Erik Erikson's stages of psychosocial development.