Write a Conclusion and Recommendation Based on the Following Findings

question 23

Essay

Write a conclusion and recommendation based on the following findings. Over 75% of customers surveyed stated that the sales representatives lacked specific knowledge about the company's products. Over 50% of the customers surveyed stated that sales representatives demonstrated inappropriate interpersonal communication skills.

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Definitions:

Property Loss

The term refers to the loss or damage of property due to various risks such as fire, theft, or natural disasters.

Adverse Selection

A situation where asymmetric information leads to the selection of undesirable risks by one party in a contract.

Lemons Problem

A market problem where the quality of goods cannot be accurately determined by the buyer due to asymmetric information, leading to an overall decline in product quality.

Adverse Selection

A scenario where one participant in a transaction possesses superior or more information than the other, frequently resulting in a disadvantageous result for the party with less information.