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If You Write a Bad-News Letter Instead of Making a Phone

question 69

True/False

If you write a bad-news letter instead of making a phone call, you have more control over the wording, sequence of ideas, and pacing of your points.


Definitions:

Behaviors

Actions or reactions of an individual or system in response to external or internal stimuli.

Strengthen

To make or become stronger, more forceful, or more resistant to stress.

Primary Reinforcer

A stimulus that is naturally rewarding for an individual, such as food, water, or sleep, that satisfies basic survival needs.

Grades

A system used to evaluate or rate students' performance in academic settings.

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