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When Refusing a Product Replacement Request in Which the Customer's

question 32

True/False

When refusing a product replacement request in which the customer's actions are responsible for the problem, you should use personalized language.


Definitions:

Irrational

Referring to thoughts, actions, or behaviors not based on logical reasoning or rationality.

Self-centered

Describes an individual who is overly focused on their own feelings, needs, or interests, often at the expense of others.

Self-doubt

The feeling of uncertainty about one's abilities, decisions, or worth.

Motivated

Having a desire, willingness, or drive to take action or achieve something, often stemming from personal goals or external incentives.

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