An Effective Customer Refusal Uses Third-Person Pronouns and Passive Voice

question 7

True/False

An effective customer refusal uses third-person pronouns and passive voice to avoid directly accusing the reader of misusing the product.

---

Definitions:

Identical Cost

A scenario in which all firms in a market face the same costs of production, leading to uniform pricing strategies.

Demand Curves

A curve representing the correlation between the amount of a product consumers are ready to purchase and its price, assuming other factors remain constant.

Zero-Sum Game

In game theory, a game in which the gains (+) and losses (−) add up to zero; one party’s gain equals the other party’s loss. A strategic interaction (game) between two or more parties (players) in which the winners’ gains exactly offset the losers’ losses so that the gains and losses sum to zero.

Gains

Increases in financial resources or advantages, often resulting from investments or economic activities.