Plan to Put Your Bad-News Message in Writing When You

question 81

Multiple Choice

Plan to put your bad-news message in writing when you need to do any of the following except

• A) control the exact wording of the message.
• B) have a permanent record of what you say to the reader.
• C) manage the order in which you present your ideas to the reader.
• D) use courtesy and show fairness in making the decision.
• E) present the negative news using more than one buffer.

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Definitions:

Zunis

A Native American tribe primarily located in the southwestern United States, known for their cultural traditions and craftsmanship.

Firefighters

Emergency response personnel trained to deal with fire outbreaks, rescue operations, and other hazards, safeguarding communities.

Broke Down

Experienced a failure or malfunction, often used in reference to machinery or vehicles that have stopped working.

Necessary Forms

Essential documents or templates required for specific processes, such as applications, filings, or registrations.