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What Are the Two Main Objectives of a Bad-News Message

question 63

Essay

What are the two main objectives of a bad-news message, and how can you achieve them?


Definitions:

Own Reputation

The collective perception or image of an individual or organization as viewed by the public or a specific group.

Business Advocates

Individuals or groups that actively promote and support the interests of a business within the community, market, or regulatory environment.

Empowers Customers

The process of giving customers control and information to make informed decisions, often leading to enhanced satisfaction and engagement with a product or service.

Social Marketing

The use of marketing principles and techniques to influence behavior change for a social good.

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