Consider Using a Buffer When Writing a Bad-News Message to Customers

question 73

True/False

Consider using a buffer when writing a bad-news message to customers, employees, and readers you don't know.

---

Definitions:

Unethical Practices

Actions or behaviors that do not conform to the accepted standards of moral or ethical principles in the conduct of business or individual activity.

Work Behavior

The actions and activities of employees or organizational members while at work, which can be influenced by various factors including corporate culture and individual ethics.

Charismatic Leaders

Individuals who inspire, motivate, and potentially exert a strong personal influence on their followers through their personal vision, eloquence, or personal example.

Spheres of Influence

Areas or fields in which a country, organization, or individual has significant power or influence over decisions, actions, and developments.