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Within the Text of a Bad-News Message, It Is Appropriate

question 59

True/False

Within the text of a bad-news message, it is appropriate to use passive voice with words such as although and however to soften the refusal and retain goodwill.


Definitions:

Coping Strategy

A coping strategy is a method or technique that an individual uses to manage and navigate stressful situations, challenges, or emotional conflicts.

Resilience

The capacity to recover quickly from difficulties; toughness or the ability to bounce back from adverse events.

Coronary Heart Disease

A disease characterized by the narrowing or blockage of the coronary arteries, usually due to atherosclerosis, which can lead to heart attacks.

Competitive

Characterized by or involving rivalry between parties, each striving to outdo the other to achieve a goal or win a prize.

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