Typically, You Should Use the Direct Approach for a Bad-News

question 39

Multiple Choice

Typically, you should use the direct approach for a bad-news message if

• A) the reader is not likely to have an emotional response.
• B) the reader sent you a persuasive letter, not a routine letter.
• C) the reader is not expecting a negative response.
• D) the negative news involves a significant matter.
• E) you do not have a close relationship with the reader.

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Definitions:

Factory Payroll

The total compensation, including wages, salaries, and benefits, paid to employees working within a manufacturing facility.

Direct Labor

Refers to the wages and benefits given to employees who are directly involved in the production of goods or services.

Overapplied Overhead

A situation where the allocated overhead cost to products or services exceeds the actual overhead costs incurred.

Underapplied Overhead

A situation where the allocated manufacturing overhead cost is less than the actual overhead incurred.