If Your Claim Is Not a Routine One, Your Persuasive

question 48

Multiple Choice

If your claim is not a routine one, your persuasive complaint letter should

• A) compliment the reader and describe your request as asking for a favor.
• B) let the reader decide how to resolve the problem.
• C) include as much supporting evidence as possible.
• D) follow the direct organizational plan.
• E) begin with the action you want the reader to take.

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Definitions:

Total Quantity

The overall amount or volume of a product or resource available or produced.

Unit of Output

The measurement of what is produced or accomplished within a given timeframe or per cycle of operation, typically associated with productivity.

Entrepreneurial Ability

The human resource that combines the other economic resources of land, labor, and capital to produce new products or make innovations in the production of existing products; provided by entrepreneurs.

Economic Profit

The surplus remaining after subtracting total costs, including both explicit and implicit costs, from total revenues, indicating the profitability of a business beyond breaking even.