When Writing a Reply, You Can Build Goodwill for Your

question 16

True/False

When writing a reply, you can build goodwill for your company or product by including extensive sales promotion details.

---

Definitions:

Attributions

The process by which individuals infer the causes of their own and others' behavior.

Self-Fulfilling Prophecy

A belief or expectation that influences behavior in a way that causes the belief to become true.

Fundamental Attribution Error

The tendency to overemphasize personal characteristics and ignore situational factors in judging others' behavior.

Confirmation Bias

The inclination to seek out, understand, prefer, and remember information in a manner that reaffirms one’s already held beliefs or theories.