Which of the Following Would Be an Effective Statement for a Reply

question 4

Multiple Choice

Which of the following would be an effective statement for a reply?

• A) If you have any further questions, please do not hesitate to call me.
• B) To receive a complimentary copy of Software Magazine, call 555-2458.
• C) Thanks for your interest.
• D) I hope this information is of use to you.
• E) Please place your order right away to avoid losing out on this special offer.

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Definitions:

Competitive Advantage

The attribute that allows an organization to outperform its rivals.

Statistical Quality Control

The application of statistical methods to monitor and control a process to ensure that the quality of products or services meets a specific standard.

Statistical Techniques

Mathematical methods used to collect, analyze, interpret, and present numerical data.

Total Quality Management

A management philosophy that emphasizes a commitment to customer satisfaction by focusing on continuous improvement of business processes.