Which of the Following Statements About Online Customer Communication Is

question 87

Multiple Choice

Which of the following statements about online customer communication is not correct?

• A) It includes public comments on review sites, blogs, and social networks.
• B) It allows companies to win customers online.
• C) It carries higher stakes than most paper communication.
• D) It allows companies to respond to, but not anticipate, customer concerns.
• E) It may allow companies to build a positive reputation online.

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Definitions:

GDP

Gross Domestic Product, the total monetary or market value of all the finished goods and services produced within a country's borders in a specific time period.

Final Goods

Products that are purchased for consumption by the end user and are not intended to be resold or used in the production of other goods.

Marginal Tax Rates

The rate at which the last dollar of income is taxed, illustrating the percentage of tax applied to your income for each tax bracket in which you qualify.

Supply-Side Economists

Economists who believe that reducing barriers to production and encouraging the supply of goods and services is the most effective way to stimulate economic growth.