When Responding to Customer Comments Online, a Company Should

question 82

Multiple Choice

When responding to customer comments online, a company should

• A) reply with witty sarcasm to belittling comments or posts.
• B) reply with factual information to unhappy customers.
• C) not reply to neutral posts or comments.
• D) reply to every positive customer statement.
• E) reply with emotional language to show concern.

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Definitions:

Accrued Fees

Charges that have been incurred but not yet paid or recorded at the end of a reporting period, representing liabilities on the balance sheet.

Earned

Earned typically refers to income or revenue that has been generated from businesses activities or investments and is recognized upon the delivery of goods or services.

Clients

Individuals or entities that receive services or products from a business in exchange for payment.

Liability Insurance

Insurance that provides protection against claims resulting from injuries and damage to people and/or property, covering legal costs and payouts for which the insured party is responsible.