During a Telephone Call, You Should Use Your Voice to Project

question 100

True/False

During a telephone call, you should use your voice to project a friendly, competent image.

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Definitions:

Central Traits

The handful of outstanding traits that describe a person’s behavior.

Cardinal Traits

The most pervasive and powerful human traits.

Functional Autonomy

The concept that motives in an adult are independent of the early experiences in which they originally appeared.

Perseverative Striving

Perseverative striving is the repeated and continuous effort towards a goal, even in the face of obstacles, frustration, or evidence that the goal may be unattainable.