Which of the Following Is Not an Example of Good

question 84

Multiple Choice

Which of the following is not an example of good telephone technique?

• A) Answer all calls by the second or third ring.
• B) If a caller asks a question you can't answer, end the call politely.
• C) Give the caller your full attention.
• D) Ask before you put someone on hold, allowing time for a response.
• E) Use the other person's name to personalize the conversation.

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Definitions:

Payments

The act of transferring money or money's worth from one party to another as a settlement for a transaction or an obligation.

Cash Receipts

Money received by a business, recorded in its financial statements, typically from transactions such as sales or services rendered.

Cash Sales

Transactions where payment is made in cash (or equivalent) at the time of sale, with no delay in payment.

Internal Control

Processes and procedures implemented by an organization to ensure the integrity of financial and accounting information, promote accountability, and prevent fraud.