If You Put on a Puzzled Look as a Coworker

question 103

Multiple Choice

If you put on a puzzled look as a coworker tries to explain the company's new sick-leave policy, you are

• A) using a nonverbal medium to filter the message.
• B) adding noise to the communication environment.
• C) providing an internal communication need for your audience.
• D) simultaneously sending and receiving a message.
• E) eliminating the feedback portion of the process.

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Definitions:

Fixated

In psychology, this term describes an obsessive or persistent concentration on a specific issue, idea, or task.

Defense Mechanisms

Strategies employed by the mind to cope with uncomfortable emotions or thoughts, often unconsciously, leading to behaviors that might mitigate psychological stress.

Unacceptable Impulses

Thoughts or desires that are considered inappropriate or unacceptable by societal standards, often suppressed or repressed.

Displacement

In psychology, displacement refers to the unconscious transfer of an intense emotion from its original object to another, more acceptable one.