The Sum of Frequencies for All Classes Will Always Equal

question 19

Multiple Choice

The sum of frequencies for all classes will always equal

• A) 1.
• B) the number of elements in a data set.
• C) the number of classes.
• D) a value between 0 and 1.

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Definitions:

Service Recovery

Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.

Procedural Fairness

The degree to which the processes and procedures used in decision making are perceived as just, equitable, and without bias.

Delivery Gap

The difference between customer expectations for service delivery and the actual service delivered.

Service Failure

A situation where a service does not meet a customer's expectations, leading to dissatisfaction or complaints.