Which One of the Following Might Result from Performing a Customer

question 41

Multiple Choice

Which one of the following might result from performing a customer profitability analysis?

• A)Dropping some customers that are unprofitable
• B)Increasing prices or offering incentives to profitable customers
• C)Eliminating products that cause customers to complain
• D)Offering customers that use more services than others a special customer service unit that provides more one-on-one time

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Definitions:

Scoria Cones

Volcanic cones built from fragments of lava ejected from a single vent, typically with steep slopes.

Nonexplosive Eruptions

Volcanic eruptions characterized by the gentle outpouring of lava without significant explosive activity or the production of large ash clouds.

Shield Volcanoes

Shield volcanoes are broad, domed-shaped volcanoes with gentle slopes, formed by the eruption of low-viscosity lava that can flow long distances.

Fissure Eruptions

A type of volcanic eruption characterized by the release of lava from long, narrow cracks or fissures in the planet's surface.