Consider the Data Below A) $33 \%$ B) $31 \%$ C) $37 \%$

question 46

Multiple Choice

Consider the data below. What percentage of students scored grade C?

$\begin{array} { c | c } \text { Grades } & \begin{array} { c } \text { Number of } \\\text { students }\end{array} \\\hline \text { A } & 16 \\\text { B } & 28 \\\text { C } & 33 \\\text { D } & 13 \\\hline \text { Total } & 90\end{array}$

• A)\(33 \%\)
• B)\(31 \%\)
• C)\(37 \%\)
• D)\(28 \%\)

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Definitions:

Types of Customers

Refers to the different categories or segments of customers each with their own specific needs, behaviors, and characteristics.

Net Promoter Score

A metric used to gauge the loyalty of a firm's customer relationships, based on how likely customers are to recommend the company to a friend or colleague.

Customer Satisfaction

The measure of how well a company's products or services meet or surpass the expectations of its customers.

Long-Term Customer Relationship

An ongoing engagement between a business and its customers aimed at fostering loyalty, trust, and sustained interaction over time.