Suppose We Had a Data Set of from a Call

question 4

Multiple Choice

Suppose we had a data set of from a call center where customers were asked to choose between the following three options: hear account information, billing questions, and customer service. Using the given order of the three options, and using 0-1 dummy variables to encode the categorical variables, which of the following combinations would yield an entry "customer service"?

• A)000
• B)100
• C)010
• D)001

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Definitions:

Perfectionism

A personality trait characterized by a person's striving for flawlessness and setting excessively high performance standards, accompanied by overly critical self-evaluations and concerns regarding others' evaluations.

Time Urgency

A psychological state characterized by ongoing feelings of being pressured by time or of being in a constant rush.

Competition

The process or state of attempting to achieve or secure something through overcoming or proving dominance over others.

Psychological Therapy

A general term referring to therapeutic interaction or treatment between a trained professional and a client, patient, family, couple, or group.