Phone Orders the L.L.Bean Catalog Department That Receives the Majority of Majority

question 98

Essay

Phone Orders
The L.L.Bean catalog department that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product.The length of time was found to be a random variable best approximated by an exponential distribution with a mean equal to 3 minutes.
-{Phone Orders Narrative} Find the waiting time at which only 10% of the customers will continue to hold.

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Definitions:

Cynicism

A skeptical attitude towards the motives of others, often characterized by a belief that people are motivated by self-interest.

Emphasis On Force

A focus or reliance on the use of physical power or coercion to achieve compliance or exert control in a situation.

Constables

Law enforcement officers, typically in a particular jurisdiction, with various duties including serving legal documents and maintaining public order.

Instructions

Detailed information telling how something should be done, operated, or assembled.