Use Technology to Solve the Problem. ​

question 61

Multiple Choice

Use technology to solve the problem. ​
Minimize subject to
​ ​

Acknowledge the impact of technology, especially social media, on customer service and product quality.

Identify the principles of process reengineering and its importance in organizational efficiency and customer satisfaction.

Know the role and methods of process value analysis in improving workflow.

Understand the extent to which customer service quality impacts organizational success and customer loyalty.

---

Definitions:

Validity

The characteristic of scores on a selection device that have a demonstrated correlation with future job performance.

Future Job Performance

The expected level of an employee's work efficiency and effectiveness in future tasks and responsibilities.

Selection Device

Tools or processes used to assess and choose the most suitable candidates for a job or task.

Behavioural Interview

An interview in which job applicants are asked about past behaviours.